Should I remove my personal belongings before the service?
Ideally, you should remove your personal belongings from the property, however, we can still conduct the service if you leave them, but there will be an extra fee of £50-90, depending on the property’s layout. Another important thing to note is that you won’t be able to benefit from the service guarantee if your personal belongings are left in the property.
Do I need to arrange parking?
Yes, you must provide a parking spot (big enough for a minivan) as close to the property as possible (within 50 to 150 metres). The cleaning team is coming fully equipped with all needed supplies to perform the service so they need to be able to easily bring in all the equipment from their vehicle. If you need any details in order to secure a parking permit, please contact us at least 24 hours prior to the day of the service. Please leave a direct contact number and expect an update via SMS or email from 5 pm to 7 pm the day before the service.
Do I have to meet the cleaners in person?
You can find somebody else to meet the professionals for you. Just grant this person full property access so that the cleaners can begin work as soon as they arrive.
Is it worth getting end of tenancy cleaners?
Hiring end of tenancy cleaners is often worth it if you want to secure your full deposit, especially when the property was professionally cleaned before or your contract requires it. It's a good option if you're short on time or the place needs deep cleaning (e.g. after pets or smoking).
How many hours does an end of tenancy clean take?
End-of-tenancy cleaning typically takes 2 to 5 hours for smaller properties, and 4 to 8 hours for larger properties, or longer if the property is extremely dirty or large. Additional services, such as carpet cleaning, can also affect the duration. Cleaning by professionals is usually more efficient than DIY.
Can you do after-tenancy cleaning if I’m moving in?
We will gladly help you refresh your new home as long as you haven’t left any personal belongings inside. You also need to have your fridge and freezer defrosted 24 hours in advance.
Does end of tenancy cleaning include windows?
Yes, end-of-tenancy cleaning includes cleaning the inside of windows. Cleaning windows, including sills and frames, is a standard part of a thorough end-of-tenancy clean. As an optional extra, we offer external window cleaning.
How does the end of tenancy cleaning differ from one-off deep cleaning?
Our tenancy cleaning services cover all the cleaning tasks needed to return the pristine state of a property, for which we give a 48-hour guarantee. The one-off cleaning is an hourly-based service designed to cover as much as possible for the time booked. It is great for spring cleaning or after-party clean-up since you decide what tasks should be prioritised.
Can you do it while I’m still at the property?
This would invalidate our 48-hours guarantee. In case you need only specific areas cleaned, we suggest that you book a one-off service instead.
Will I get my tenancy deposit back after the end of tenancy clean?
At Fantastic Services we strive to provide the best end of tenancy cleaning in London and across the UK. That's why we always provide 48-hour guarantee - to ensure that you will get your deposit back. This means that if the landlord is not happy we will re-clean the property free of charge within 48 hours. You can now extend the guaranteed period of 7 days for a fee of £19.
How does the video survey for the end of tenancy cleaning work?
A video survey can be done instead of a site viewing. It is suitable for 5+ bedroom properties, where an exact price quote can't be provided over the phone. It takes only a few minutes, usually done via WhatsApp or Facetime. A professional surveyor will consult you and you will be offered a personalised quote at the end of the video call.
What is the area coverage of Fantastic Services move out cleaning services in London and UK?
We fully cover all Greater London areas within the M25 ring, including west, north, east, south London. You can find our professional end of tenancy services also in Slough, St. Albans, Oxford, Manchester, Liverpool and many more. Check the full area coverage below.
Is there anything I need to do prior to the service?
Yes, there are a few things that need to be done on your side prior to the service, in order for it to be carried out to the highest quality. The fridge/freezer need to be emptied and defrosted. Secondly, it's best if all of the rubbish and leftovers have been bagged and binned. And lastly, we will need you to provide electricity, running hot water and working lights so that we can give you the best end of tenancy clean you can get.
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