Organise Your Smooth Move With A Video Survey

Simply call us and turn on the camera of your device

Free and easy to organise
All your questions answered by us
You will receive a detailed removals quote
Way more convenient than an on-site survey

Recommended for properties with 3+ bedrooms

Try it!

How To Organise Your Move With A Video Survey

1. Request a video survey through this page.

2. Get on a conference talk with us on your phone or tablet.

3. Show the operator exactly what needs to be moved.

4. They will calculate a no-obligation quote & organise your service.

Here is How It Works

Instead of organising a property viewing in person to determine the scope of your move and to come up with a quote, we can easily skip all this by conducting a simple and time-saving video survey. Contact us to set up a date and time for your appointment – it is absolutely free and it can be done any day of the week, including on weekends and bank holidays.
When the time for your removals video survey comes, we will reach you beforehand to set it up. It can be done on any platform or instant messenger that allows conference talks such as WhatsApp or Skype. One of our friendly operators will call you so just pick up and turn on the camera. From there on, simply follow their instructions. The operator will ask you to show them around the property and focus on the items and belongings that will be moved. This way they will have a comprehensive check-list that will determine the scope of your move, the workforce necessary to carry it out as well as type/number of transportation vehicles.
Here is some information that you should prepare for the video survey:
- Postcodes and addresses for both locations;
- Details about the pickup and delivery properties: Are they flats or houses? How many floors are there? Are there available lifts?
- When do you want the removal service to take place? (subject to availability)
After the video survey, we will carefully evaluate the information and provide you with a no-obligation quote for the service within 3 hours. Please note that depending on the amount of video survey requests, there can be a delay in our response. However, this shouldn't take more than 24 hours.

Frequently Asked Questions

Q: What equipment and software do I need for the video survey?
A: All you need is your phone or a tablet. All works fine as long as you can move around the property and show the operator around. Also, the conference talk can be done in WhatsApp.
Q: Do I have to prepare specific information in advance?
A: Yes, please be prepared to answer a few questions about the pickup location and the delivery property. You will be asked about the types of properties, the postcodes, exact addresses, and if there are any available lifts.
Q: How long does the video survey take? Is there a limit?
A: This depends on the size of your property. Generally, about 15 to 20 minutes will be enough.
Q: Can I cancel or re-schedule a service after I have booked?
A: Yes, and yes. Just please make sure to do so at least 24 hours before the appointment to avoid cancellation charges (as per our Terms of Use).

Q: Can I add more boxes/items to be moved after the survey takes place?
A: Please make sure to contact us as soon as this development occurs and we will see what we can do.
Q: Can I book additional services after the survey takes place?
A: Yes, you can. But please make sure to contact us ASAP so we can fit it in a convenient way within what you have already booked.

View all questions

When you join our Fantastic Club, you will receive an annual discount of up to 20% on more than 25 domestic and commercial services. This, of course, includes all removals and packing services that we have on offer. You will also have access to preferential booking slots and can preserve your membership rights on the go by using our GoFantastic app.