How to organise your home removals with a video survey
Here is how our video surveys work
Frequently asked questions
Q: What equipment and software do I need for the video survey?
A: All you need is your phone, laptop or tablet. All works fine as long as you can move around your home and show the operator around. Also, the conference talk can be done on WhatsApp.
Q: Do I have to prepare specific information in advance?
A: Yes, please be prepared to answer a few questions about the pickup location and the delivery property. You will be asked about the types of properties, the postcodes, exact addresses, and if there are any available lifts.
Q: How long does the video survey take? Is there a limit?
A: This depends on the size of your property. Generally, about 15 to 20 minutes will be enough.
Q: Can I cancel or re-schedule a service after I have booked?
A: Yes, and yes. Just please make sure to do so at least 48 hours before the appointment to avoid cancellation charges (as per our Terms of Use).
With the Fantastic Club, you enjoy preferential member rates for some of our most popular and demanded services. You also immediately receive £300 in credits in your Fantastic Account. You can apply 30 credits to 10 different services to get £30 OFF the price total of each one.
Become Part of the Fantastic Club
When you join our Fantastic Club, you will receive an annual discount of up to 15% on more than 25 domestic and commercial services. This, of course, includes all removals and packing services that we have on offer. You will also have access to preferential booking slots and can preserve your membership rights on the go by using our GoFantastic app.