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Organise your smooth move with a video survey

Simply call us and turn on the camera of your device. Organise your house move with a reliable removal company in London.

  • Receive a free, detailed and non-obligatory quote
  • Flexible appointments that don't require you take time off work
  • You can use any device to perform the survey
  • All your questions answered by us

Recommended for properties with 3+ bedrooms

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How to organise your home removals with a video survey

1. Request a video survey through this page
2. Get on a video call with us on your phone, tablet or laptop
3. Show the operator exactly what needs to be moved
4. They will calculate a non-binding quote & organise your service

Here is how our video surveys work

  • To save you the trouble of taking time off work for the sole purpose of arranging an on-site home survey and getting a price for moving house we can conduct a simple and time-saving video survey. Contact us to set up a date and time for your appointment. It's absolutely free of charge and it can be done any day of the week, including on weekends and bank holidays.

    When the time for your removals video survey comes, we'll reach you beforehand to set it up. It's not necessary for you to download any specific survey software. It can be done on any platform or instant messenger that allows conference talks such as WhatsApp or Skype. One of our friendly operators will call you so just pick up and turn on the camera. From there on, simply follow their instructions. The operator will ask you to show them around the property and focus on the items and belongings that will be moved. This way they will have a comprehensive checklist that will determine the scope of your move, the workforce necessary to carry it out as well as the type/number of transportation vehicles.

    During the removals survey be prepared to provide the following information to our company representative:

    • Postcodes and addresses for both locations
    • Details about the pickup and delivery properties: Are they flats or houses? How many floors are there? Are there available lifts?
    • When do you want the removal service to take place? (subject to availability)

    After the video survey, we will carefully evaluate the information and provide you with a no-obligation quote for your move within 3 hours. Please note that depending on the number of video surveys requested, there can be a delay in our response. However, this shouldn't take more than 24 hours as we aim to provide our clients' quotes within the shortest possible time frame.

    We perform our video surveys with the customer in mind to assure a hassle-free experience when it comes to your house move.

Frequently asked questions

  • Q: What equipment and software do I need for the video survey?

    A: All you need is your phone, laptop or tablet. All works fine as long as you can move around your home and show the operator around. Also, the conference talk can be done on WhatsApp.

  • Q: Do I have to prepare specific information in advance?

    A: Yes, please be prepared to answer a few questions about the pickup location and the delivery property. You will be asked about the types of properties, the postcodes, exact addresses, and if there are any available lifts.

  • Q: How long does the video survey take? Is there a limit?

    A: This depends on the size of your property. Generally, about 15 to 20 minutes will be enough.

  • Q: Can I cancel or re-schedule a service after I have booked?

    A: Yes, and yes. Just please make sure to do so at least 48 hours before the appointment to avoid cancellation charges (as per our Terms of Use).

  • Q: Can I add more boxes/furniture to be moved after the house survey takes place?

    A: Please make sure to contact us as soon as this development occurs and we will see what we can do.

  • Q: Can I book additional services after the survey takes place?

    A: Yes, you can. However, please make sure to give us notice in advance so we can fit it in a convenient way within what you have already booked.

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Become Part of the Fantastic Club

When you join our Fantastic Club, you will receive an annual discount of up to 15% on more than 25 domestic and commercial services. This, of course, includes all removals and packing services that we have on offer. You will also have access to preferential booking slots and can preserve your membership rights on the go by using our GoFantastic app.

Learn more

Ready to schedule your free video survey?