Q: Are there any extra costs involved?
A: All extra costs (if any) will be listed in your final quote. Such costs, for example, could be road, bridge, or ferry fees, late hour charges, or fees for moving specific items, like pianos. Please note that fees for items that are not considered duty-free will not be reflected in the quote and will be covered by you entirely .
Q: Can I pack the items myself?
A: This depends on where you’d like to go. However, we always encourage our customers to leave the packing to us to avoid potential problems with the customs (for instance, if you are trying to import something that local laws forbid), as well as to avoid the risk of damage. You can rest assured that the friendly team will carefully pack your personal effects and belongings.
Q: What items can't I take when moving abroad?
Restrictions vary by destination, but certain dangerous, flammable, perishable or regulated items may not be suitable for international transport. This can include some foods, plants, alcohol, medicines, weapons and items that require special licences or documentation.
Always check the latest import rules for your destination country before packing, as requirements differ across the EU.
Q: What if I’m not ready to receive my items yet?
A: If that’s the case, we can place them inside a storage facility and deliver them to your desired destination as soon as you’re ready to accept your belongings.
Q: What happens if some of my belongings arrive damaged?
A: If you notice that any of your belongings have been damaged during the move, inspect the items as soon as possible and contact us within 72 hours of delivery. We’ll review the issue and guide you through the applicable claims process.
The removal teams carry public liability insurance. If you need information about the protection that applies specifically to your belongings during an international move, please ask us before booking so we can clarify the available cover for your service.
Q: Does my service involve an upfront payment?
A: Before the move, we will ask for an upfront deposit equal to 50% of the price of the service.
Q: Are there any requirements I should be aware of?
A: You need to arrange a parking space (6-8 metres) for the team as otherwise we will be unable to assist you with your international move. Please contact your local council for more information.
Q: Are there things you’re currently unable to perform?
A: Unfortunately, we are currently unable to provide you with pallet or container packing services. Although planned in the future, as of yet we are also unable to ship items overseas.
Q: Which countries do you cover for international removals?
A: We can help you move from any point in the UK to any location within the European Union and vice versa. Some of the more popular destinations include Scotland, Ireland, Germany, Spain, France, and Italy.
Q: What are the benefits of video surveying?
A: Video surveys have many benefits. One is that it's available 24/7 and it can fit around your schedule. It's a real time-saver, considering we are all working from 9 to 5. You won't have to book time off work. Instead, pick up your phone and let a mover guide you through.
Q: Do you handle removals back to the UK from Europe?
A: Yes, as well as moving you from the UK to Europe, we handle return moves back to the UK. Tell us your route and we'll plan it door to door.
Q: Do I need to deal with customs when moving from the UK to the EU?
Yes, customs requirements may apply when moving personal belongings between the UK and an EU country. The documents you need and any duties or taxes that may apply depend on your destination, the items you are moving and your individual circumstances.
Some belongings may also be restricted or require additional documentation. We recommend checking the latest customs and import requirements for your destination before your move. Any customs duties, taxes or other charges imposed by the relevant authorities are the customer's responsibility unless stated otherwise in your quote.
