Last updated on the 28th of March, 2017
At 1st Online Solutions Limited (we, us, 1st Online Solutions Limited, Fantastic Services), we understand that your privacy is very important to you. That’s why we are committed to protecting and respecting the privacy of all users of our websites, apps and any other services we provide (“our Services").
Please read this entire policy carefully. When registering an account, or using our websites, apps and services, you are agreeing to the practices described below.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is 1st Online Solutions Limited, a company registered in England and Wales, with registered company number 07082485, whose registered office is located at Second Floor, 98 Tooley Street, London SE1 2TH. We are registered as a data controller with the Information Commissioner’s Office under registration number ZA040002.
If you don’t understand any parts of the policy or you have any questions, please do not hesitate to contact us at email@example.com.
We may collect and process the following data about you:
Information that you provide to us, such as your name, address, email address and telephone number, age, username, password and other registration information, financial and credit card information, personal description, details of your household or business, details of any pets you may have and any information about you or your property revealed in photographs of your property which you provide to us (or which you permit us to take) and any other information that you choose to provide voluntarily, when you:
Information that we may collect automatically each time you visit any of our websites, use any of our apps or account systems:
We may also use GPS technology or other location technology in connection with our apps to determine your current location. This will be the case, for example, if you are a customer and would like to use the instant chat function in the GoFantastic app, or if you provide services under the Fantastic Services brand and use the BFantastic app to manage your jobs (for further details see the BFantastic End User Licence, which is available in-app). Some of our location-enabled services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by changing your location preferences in the settings menu on your device.
We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, search information providers, credit reference agencies, fraud prevention agencies and debt collection agencies) and may receive information about you from them.
We use the information you give to us:
Specifically, we will provide your data to the service provider who is allocated to provide services to you, for the purpose of providing those services. This information may include (i) your name, address and contact details; (ii) the details about your property and the services you require, together with any relevant photographs you may have provided; (iii) the non-binding quote we have provided to you; and (iv) your payment details.
We use the information about you that we collect automatically:
We use the information about you that we collect from other sources in combination with the information you give to us and the information about you that we collect automatically. We will only use such information for the purposes set out above.
We are an international company with operations around the world. By using our services, you are authorising us to process your information anywhere we or our partners do business.
All information you provide to us is stored on our secure server in Bulgaria. We have in place a level of security appropriate to the nature of the information stored and the harm that might result from a breach of security.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites or app, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
All payments made through our websites and our apps are processed by our selected third party payment processing services, PayPal and Stripe. Such payments are encrypted using Secure Sockets Layer technology. We do not store any of your credit or debit card details in connection with your payment.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites or our apps; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We may disclose your personal information to any member of our group of companies, which means any of the companies registered in England and Wales: 1st Online Solutions Ltd., Fantastic Corporate Services Ltd. and MGS Services Inc. Ltd., our ultimate holding company and/or its subsidiaries, any of our subsidiaries (as defined in section 1159 of the UK Companies Act 2006) of the relevant company, our ultimate holding company and/or any and all of its subsidiaries, partners, service providers, licensors, licensees or any other third parties related to us.
We may disclose your personal information to third parties:
We are committed to securing personal information and any data we collect from clients. We use physical, technical and organisational security safeguards to help protect the information that we have collected from unauthorised access and third parties. However, please note that no server, network or data transmission over the Internet is 100% secure and we cannot guarantee the security of any information transmitted through our websites, apps and account systems and make no assurance about our ability to prevent any such loss or misuse. By choosing to share any information with us, you are accepting this risk.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise the right at any time by contacting us using the contact details in paragraph Contact us below.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 /ten pounds sterling/ to meet our costs in providing you with details of the information we hold about you. You can also request that we correct your personal information if it is false. Our team will respond to requests for access or correction of information within 30 days.
Additionally, you can limit the personal information you share. The only way we collect personal information is when you provide it to us voluntary. You can choose to browse some parts of the 1st Online Solution Ltd.’ websites without ever creating an account, purchasing a service or otherwise submitting personal information to us. Any personal information that is given to us will generally be retained for as long as your account is active or for as long as it is necessary to provide a service or operate our business, unless a longer retention period is required or permitted by law.
Our websites may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We welcome any feedback about third-party websites linked to from our websites.